FAQs

Yes, if you have already purchased a ticket and are no longer able to attend, we recommend reselling your ticket using our official resale platform Tixel. Please do not buy or sell using unofficial ticket resale platforms, Rock Oyster accepts no responsibility for problems arising from third-party transactions. Tickets for the Festival are only available from accredited ticket outlets.

Child and Teen tickets are not able to be purchased without a paying Adult ticket at the point of purchase in your basket (even if you have previously purchased one), this is to prevent anyone under 18 attending the festival without a guardian or adult.

We recommend reaching out to SEE Tickets via the customer service portal to see if they are able to assist. Just log into your account and navigate to the customer service area. You will need the email you booked with and your booking reference.

No, tickets and passes cannot be swapped. For example, if you’ve purchased a Live-in Vehicle pass, we cannot swap this for Camel Camp pitches.

If you have purchased the incorrect ticket type, please contact us on info@rockoysterfestival.co.uk and we will try to assist.

To get in touch with See Tickets, click here. You will need your booking reference and the email you booked your tickets with.

Yes, we have Day Tickets available on Friday, Saturday and Sunday. You can purchase Day Tickets from here.

To see what’s left to pay and settle your balance anytime by logging into your account, here. Simply enter your email and order reference under the Pay Off Your Deposit/Balance section.

If you’re having trouble settling your balance, please ensure you have checked the following:

• You are using the correct email and booking reference that relates to your entry ticket(s)
• You are not trying to purchase anything additional such as Parking or The Coral Club Upgrades at the same time. You must first settle your balance before buying anything additional
• You are not adding more tickets to your order
• If you’re being directed to Day Tickets and/or Parking, scroll down and click the blue “continue” button

Let us know if you’re still experience issues, please send screenshots of the errors you’re experiencing and we will explore further for you.

BF stands for booking fee.

Anyone under the age of 18 needs to come with a parent or guardian.  And each adult ticket allows up to 4 minors to attend with them, at their responsibility.

Sorry, this is not possible.

When you buy your tickets you will initially receive an order confirmation. That means you have secured your tickets and you don’t need to do anything else. E-tickets will be released on 1 July. If you have not received your e-tickets one week before the event, please contact us.

Yes, if you have purchased a weekend camping pass, you have admission to the Festival site. If you have only booked accommodation (bell tent or live in vehicle pitch) you will also need to purchase a separate weekend camping ticket.

Tickets are currently on sale from our ticket page and available from our ticket agent See Tickets. Please do not buy tickets from people you don’t know online! Ticket scams are increasing year on year, please do not fall victim to online fraud. Rock Oyster Festival accepts no responsibility for problems arising from third-party transactions.

If you have any issues with your tickets or booking please get in touch directly with See Tickets.

As outlined in our terms and conditions at the point of purchase, tickets are non-transferable and non-refundable.

As standard our tickets don’t come with refund protection, but if you have paid for this add-on (via SEE Tickets) you may be eligible to receive a refund depending on specific circumstances. Contact See Tickets customer service here.

If you have any issues with your tickets or booking please get in touch directly with See Tickets.

You can either purchase on the day when you arrive, or look out for an email closer to the event where you can pre-book your car parking ticket.

Yes, Essential Companion tickets are available these are available via our accessibility page.

Essential Companion tickets are only provided to those who would be unable to attended without help and support from someone else.

If the person approved for an Essential Companion is aged 12 or under, they must also be accompanied by an adult who has purchased a ticket. The child cannot attend the festival with only their Essential Companion.

Yes, everyone will need a ticket. Head to our ticket page for more info.

Early bird tickets do not mean early entry, they are the first tier of tickets to buy early.

Tickets are priced in tiers. Once a tier runs out it goes up to the next tier and price increases with each tier increase. So, the sooner you buy, the cheaper it’ll be!

You can now purchase an upgrade to The Coral Club, our exclusive VIP Lounge. You’ll get access to flushing toilets, restroom facilities, seating and a private bar. You still need a general entry ticket to the festival as well as the upgrade.

Our Camping Tickets are for anyone who is staying overnight at Rock Oyster, if you are in General Camping, Boutique Camping, Camel Camp or Live-in Vehicle Camping, you must have a Camping Ticket to enter the campsites.

3 Day No Camping Weekend Tickets are entry to the festival at the start of each day (Friday, Saturday and Sunday).