Accessibility

 Dinham House is the proud home of Rock Oyster. It is a wonderful green field space and a family home. The terrain is mixed and rarely flat, with grass fields, sandy outcrops and the tidal creek shapes the shoreline. We are open to all the elements and there is limited tented cover.

The accessible campsite is closest to the arena, but can still require traversing uneven terrain. General, Family, Camel Camp and Boutique campsites are not easily accessible to those with mobility issues as the routes connecting the campsites to the main site are winding, steep in places, with uneven surfaces that are not currently wheelchair-friendly. There is no accessible shower provision in any other campsite outside of the accessible campsite.

Essential Companion tickets are only provided to those who would be unable to attended without help and support from someone else.

If the person approved for an Essential Companion is aged 16 or under, they must also be accompanied by an adult who has purchased a ticket. The child cannot attend the festival with only their Essential Companion.

For Weekend Camping Ticket Holders: The accessible campsite is reserved for customers who may require specialist facilities and closer access to the main arena. Our applications will open in the first few months of the year. The space in this location is limited and is issued on a first-come-first served basis for that reason. Customers will have the option to:

• bring their own tent
• bring a Live-in Vehicle

We do not provide any camping structures for customers. 

The campsite opens 10am Thursday for campsite arrival and set up only; the arena will open on Friday for a full day of entertainment but there will be no food, drink or entertainment provisions in the accessible campsite on Thursday. Please come prepared.

We have a dedicated accessibility camping area, which is close to both the parking area and the festival site entrance. No power is provided. This pitch size is 4x4m Limited live-in vehicle pitches are available at 4x6m. All spaces in this campsite will need to be pre-booked. Pitch sizes must include any awnings. We will provide accessible toilet and shower facilities to be used by those in accessible camping only.

We have dedicated accessibility parking for the users of the accessible campsite. Customers will be allowed one space per accessible customer, and additional vehicles will need to be parked in the main carpark. Please note, for safety reasons you will not be able to park your vehicle directly next to your tent. You must purchase a Blue Car Parking Pass, the team will then move you into our Accessible Car Park. 

The accessible campsite is monitored by festival staff to ensure it remains a calm and quiet space where those with access requirements can feel at home and take a break from the festival as needed.

For Day Ticket Holders: we have dedicated accessibility parking which is opposite the festival entrance, this will need to be pre-booked via the form.

If you require Blue Badge parking as a Camping or Day visitor, you must still pay for a parking pass. Once your application is approved the team will then move your parking pass into our Accessible Car Parks.

For 3 Day or Friday / Saturday / Sunday tickets holders, book a space in the Red Car Park. For Camping ticket holders, book a space in the Blue Car Park.

You’ll need to let us know if you need to book an essential companion ticket, accessible parking, accessible Live-in Vehicle, camping, support dog or on-site welfare (such as battery charging or medicine storage).

Please fill out the Access Request Form after you have purchased your tickets. We may politely ask for evidence of requirements.

• Essential Companion / Personal Assistant (PA) ticket to those who require it requested via the Access Request Form. 
• We have accessible toilets at each toilet block and accessible shower and toilet facilities in the accessible campsite.
• We welcome registered ADUK assistance dogs but we do need to know that they are coming and we can not provide any additional welfare facilities for them.
• There will be a charging point for any essential medical equipment on request.
• You can request cold and secure storage of essential medicines and will be available 24 hours.
• We will ensure the festival team are well briefed, sensitive and proactive to support all attendees.
• A highly professional medical and welfare team will be onsite 24 hours a day.
• The site has some quieter areas away from the noise of the main arena.
  

Due to the nature of the show and site we cannot currently provide:

• Dedicated viewing areas at all stages
• Captions or BSL signing for demonstrations, activities or music performances
• A strobe free event site (warning notices are displayed)

This is a green field site which has multiple terrains and some steep inclines, we cannot promise the site and all activities will be fully accessible. We welcome your suggestions on ways to improve facilities and your experience at the festival.

1. Purchase your ticket(s) to Rock Oyster Festival.
2. Complete the Access Request Form to let us know about your access requirements.
3. Once submitted, you will receive an email to confirm your request is being processed.

To support your application, you will need to submit one of the following. It must be dated within the past twelve months or include a valid date that covers the event. Please note, we accept other forms of ID for those wishing to attend without a personal assistant ticket.

• Front page of DLA letter or PIP letter
• Front page of Attendance Allowance letter
• Evidence of being registered as severe sight impaired (blind)
• Recognised Assistance Dog ID card
• Valid Access Card showing you require a +1 to accompany you
• Armed Forces Independent Disability Payment
• War Disablement Pension
• A letter from a medical consultant specifying your need to use the facilities
  

You can request cold and secure storage for essential medicine which will be available 24 hours.

1. Pack your medication in a clear, sealed box
2. Label with your full name and contact details
3. Bring ID when collecting medication

Please note we are not responsible for lost or damaged medication.

Please note that the complete accessible facilities are only available to people with long term disabilities and chronic health conditions. Those with short term injuries (such as broken legs or recent operations) and pregnant women do not qualify for all our services but we are happy to discuss how we can support you if you email accessibility@ilow.co.uk.