Terms & Conditions

Rock Oyster Festival (the “Event”)

GENERAL TERMS & CONDITIONS

1. The purchase or possession of any ticket (“Ticket” or “Tickets”) by you (“you or “Your”) from the authorised ticket agent, (the “Ticket Agent”), entitles You to gain entry to the Rock Oyster Festival (the “Event”) staged by ILOW HQ Ltd (the “Organiser”) at the venue address advertised (the “Venue”). Only customers holding a valid Ticket will be admitted to the Event. Your Ticket may be invalidated if any part of it is removed, altered or defaced.

2. By purchasing or possessing (including Guest List Tickets) a Ticket to the Event, You and all those attending within Your party agree to all Terms and Conditions set by the Organisers. Tickets are issued subject to the terms and conditions contained herein, as well as those published by the Venue and the Ticket Agent on their respective websites (“the Terms and Conditions”). Purchase or possession of any Ticket constitutes acceptance of these Terms and Conditions on Your behalf and on behalf of any person for whom You are purchasing or possessing the Tickets. In the event of any inconsistency between these Terms and Conditions and those of the Venue or the Ticket Agent, these terms and conditions stated on this website shall prevail.

3. The Terms and Conditions are subject to change from time to time without notice and in our sole discretion. We will notify You of amendments to the Terms and Conditions by posting them to this website.

4. In the event of a cancellation, postponement or Material Alteration of the Event (defined below) You will be entitled to a refund in accordance with the terms and conditions or refund policy of the authorised Ticket Agent from whom You purchased a Ticket. Where the cancellation takes place part-way through an Event, at the discretion of the Organiser, You may only be entitled to a refund of part of the face price which You paid for the Ticket. Personal arrangements including travel, subsistence and accommodation in relation to the Event which have been arranged by You are made at Your own risk and neither the authorised Ticket Agent nor the Organiser will have any liability for any such loss of enjoyment or wasted expenditure. A “Material Alteration” is a change which in our reasonable opinion makes the Event materially different to the Event which purchasers of the Ticket could reasonably expect. Changes to performance times, acts and performers/participants shall not be considered a Material Alteration and the Organiser will not be liable for such changes. A Material Alteration is judged by reference to the nature, form and billing of the Event. The Event is judged and valued by reference to the overall theme rather than any individual act, performer or participant scheduled to appear. No scheduled acts may be considered as headline acts, regardless of their relative fame or prominence in the billing. Hence cancellation by an artist will not entitle You to a refund, regardless of their position on the bill.

5. You agree that the Organiser shall not be liable to You for any indirect or consequential costs, claims, actual or alleged losses howsoever arising out of or in connection with the Event and/or our obligations hereunder including, but not limited to, loss of profits, anticipated profits, savings, business or opportunity, or loss of publicity or loss of reputation, or opportunity to enhance reputation or loss of contract or other economic or consequential loss arising from the performance (or any failure to perform) these Terms and Conditions.

6. It is Your responsibility to check that the Event has not been cancelled, rescheduled or made the subject of a Material Alteration. Information on such matters will be made available on behalf of the Organiser as soon as reasonably practicable on the Event website and/or at the Venue. Customers are advised that the website cannot always be updated immediately and that circumstances giving rise to cancellation, postponement or Material Alterations can sometimes arise at late notice or immediately prior to an Event. The Organiser will not have any liability to You whatsoever for loss or expenses incurred in connection with the Event or any cancellation of the Event, including, without limitation, costs of any personal travel, accommodation or hospitality arrangements made relating to the Event or the cancellation, rescheduling or Material Alteration of the Event.

7. For the purposes of these terms and conditions, “Force Majeure” means any cause beyond the Organiser’s control including, without limitation, an act of God, war, insurrection, riot, civil disturbances, acts of terrorism (or the threat thereof), fire, explosion, flood, royal mourning, national mourning, theft of essential equipment, malicious damage, strike, lock out, weather, third party injunction, national defence requirements and/or acts or regulations of national or local governments. The Promoter will not be liable to You for failure to perform any obligation under these terms and conditions to the extent that the failure is caused by Force Majeure.

8. This is at least in part an outdoor event and, as with all music events, performance is subject to the prevailing weather conditions. In the event that it is deemed unsafe for any scheduled events or activities to take place the Organiser may reschedule the Event or cancel it in its entirety. As per clause 5 above, if the Event is cancelled entirely, the Organiser shall refund the price of the Ticket to its face value. If part of the Event is cancelled, the Organiser may refund some or all of the purchase price of the Ticket in its absolute discretion but shall be under no obligation to do so.

9. If the Organiser delays or fails to enforce any of the Terms and Conditions it shall not mean that the Organiser has waived its right to do so.

10. Nothing in the Terms and Conditions and no action taken by You or the Organiser under the Terms and Conditions shall create, or be deemed to create, a partnership, joint venture or establish a relationship of principal and agent or any other fiduciary relationship between You and the Organiser.

11. To the fullest extent permissible in law, the Organiser shall be entitled to assign all and any of its rights and obligations under these Terms and Conditions, provided that Your rights are not adversely affected.

12. The Terms and Conditions constitute the entire agreement between the parties in connection with the subject matter of the Terms and Conditions and supersede any previous terms and conditions, agreement or arrangement between You and the Organiser relating to the subject matter of these terms and conditions.

13. Nothing in the Terms and Conditions shall purport to exclude liability for fraud or fraudulent misrepresentation.

14. If any provision of the Terms and Conditions is found to be invalid or unenforceable by a court, the invalid or unenforceable provision shall be severed or amended in such a manner as to render the rest of the provision(s) and remainder of the Terms and Conditions valid or enforceable.

TICKET TERMS & CONDITIONS

15. All Ticket sales (this includes any deposit or instalment tickets, accommodation or experience upgrades purchased via the Ticket Agent) are final, non-refundable and non-transferable. no cancellations or exchanges are available after the Ticket has been purchased.

16. The Organiser is not responsible for any Ticket that is lost, stolen or destroyed. You are solely responsible for the safety of Your Ticket. It is not always possible to issue duplicate Tickets. If duplicate Tickets are issued, a reasonable and appropriate administration fee may be charged.

17. Upon purchase, please check Tickets carefully as errors cannot always be rectified following purchase. Tickets are not issued on a sale or return basis, and refunds will not be made on returned Tickets unless otherwise provided under the Terms and Conditions.

18. Purchase or possession of a Ticket does not confer any rights (by implication or otherwise) on You to use, alter, copy, or otherwise deal with any of the symbols, trademarks, logos and/or intellectual property appearing on the Ticket.

19. Neither the Venue nor the Organiser nor the Ticket Agent shall have any further liability beyond the face value of the Ticket purchased plus the relevant per ticket booking fee.

20. Tickets may be restricted to a maximum number per person per credit card or per household. These restrictions will be notified to you by the Ticket Agent and on the Event website before You make Your booking. The Organiser reserves the right to cancel Tickets purchased in excess of this number without prior notification to you of such cancellation.

21. In the event that You are entitled to a refund, please refer to the terms and conditions of the authorised Ticket Agent from which You purchased Your Ticket for details of how to claim that refund. You may not be entitled to obtain a refund if You fail to follow the instructions provided within the notified timeframes. Refunds will only be made to the person who purchased a Ticket.

22. Tickets are personal revocable licences and shall at all times remain the property of the Organiser and subject to these Terms and Conditions. You may not re-sell or transfer a Ticket for commercial gain. If a Ticket is re-sold, transferred or advertised for profit or commercial gain or used for competitions, promotions or hospitality packages by anyone other than the Organiser, or an authorised sub-agent, it will be void and You will be refused entry to, or ejected from, the Venue without refund. Should You re-sell a Ticket to a third party you may find that the third party brings a legal claim against You for selling a Ticket which does not permit access to the Event. The Organiser reserves the right to cancel any Ticket booking which it reasonable believes to have been made with a view to re-sell Tickets or where the Ticket has been purchased using fraudulent means, including credit card fraud.

EVENT TERMS & CONDITIONS

23. There shall be no entry to the Event without valid entry Tickets for all attendees to the Event

24. All visitors under 18 years of age must be accompanied by an adult at all times and are not permitted to buy or consume alcohol at the Event.

25. Proof of age may be required from anyone attending the Event and visitors may be required to provide photographic identification (“ID”) on request or upon entry to the Event. Failure to provide valid ID on request may result in visitor being refused admission or being asked to leave the Event (as applicable).

26. In order to facilitate the security, safety and comfort of all attendees, Organiser (including any third party as may be nominated by the Organiser) reserves the right in its absolute discretion to conduct security searches of persons, clothing, bags and all other items on entry and exit to the Event (including to the Campsites) and to confiscate items which may be illegal, cause danger and/or disruption to the Event or other visitors, or are in breach of these Entry Conditions and to refuse admission to the Event (including to the Campsites). Anyone resisting confiscation of disallowed items or disregarding these conditions will face eviction from the Venue.

27. Eviction: Organiser reserves the right to evict any person from the Event who:

• committing a criminal offence
• behaving in a disorderly manner or in a way that has an adverse effect on public safety
• behaving in an anti-social or unacceptable manner or in a way that causes a public nuisance
• causing harm to others
• conducting themselves in a manner that is inappropriate to and/or compromises the safety and/or security of other visitors
• causing damage
• conducting themselves in a manner that is offensive and/or disrespectful to staff
• under the influence of drugs and/or excessive alcohol

28. The Organiser reserves the evict all members of any group of persons from the Event (including the Campsite) where that group is behaving in a persistent anti-social manner.

29. The Organiser reserves the right to refuse alcohol to any attendee who, in Organiser’s absolute discretion, is unreasonably intoxicated.

30. Sleeping in cars overnight is not permitted. Please ensure You plan your journey to and from the festival prior to attending.

31. There may be prolonged exposure to loud noise may cause damage to hearing and strobe lighting may be using during certain activities during the Event.

32. The Events operate licensed bars and You need to be over the age of 18 to purchase or bring in alcohol to the Event. If in the reasonable opinion the Event staff believe that you look 25 years or younger You will be asked to provide proof of ID and if You are unable to do so You will not be served alcohol at the Event.

33. In the event of an emergency, Ticket holders and all visitors to the Event must follow instructions and directions from stewards, staff and/or other officials.

34. You undertake to comply with any and all instructions given to you by the Organiser and/or all Venue staff at the Event. In particular, You are required to comply with all safety advice, site signage and ‘no smoking areas’. In accordance with Smoke-Free Regulations, the tented areas and other areas of the Event are designated ‘no smoking’ areas. Normal statutory rules and regulations apply and should be observed at the Event. Failure to do so may result in ejection from the Venue.

35. Access to each designated venue / stage within the Venue is subject to capacity and the Organiser accepts no liability and will not offer any Ticket refunds if You are unable to attend a specific performance due to such venue being at maximum capacity.

36. Bag searches: Our security team may ask to look and search within your bags. If you are asked, we ask for your co-operation, refusal to do so may result in you being denied entry. We undertake bag searched to ensure the safety of everyone attending.

37. Prohibited items: Any items confiscated will not be available for collection on exit from the festival and will be destroyed.

Prohibited items site-wide: Across the whole Event site this includes all campsites and the arena, You cannot bring in:

• Illegal drugs / substances and new psychoactive substances including Nitro Oxide (laughing gas) is banned under the Psychoactive Substances Act 2016
• Legal highs
• Any item that could reasonably be considered as a weapon
• Glass of any kind including beer, wine bottles, jars or drinking vessels
• Fireworks / Flares / Chinese lanterns
• BBQs
• Gas / Paraffin lamps
• Blow torches
• No open fires including stoves, disposable BBQs and campsites
• No open fires including stoves, disposable BBQs and campsites. Only cookers or stoves 220g and under are permitted (please note, that if the ground is particularly dry, we will issue a blanket ban on all cooking equipment, this is to ensure the safety of all at Rock Oyster)
• Animals (with the exception of registered guide dogs, the Organisers should be made aware if you are attending with a registered guide dog prior to attending the festival)
• Flying or filming with Unmanned Aerial Vehicles (UAVs, or drones) is not allowed on site
• Portable laser equipment and pens
• Megaphones / Large sound systems / Air horns
• Generators, apart from those permanently built into campervans
• Gas canisters or cylinders apart from those fitted in campervans
• Unofficial tabards, hi vis or reflective jackets

Prohibited items for the arena specifically:

• Glass of any kind including perfume / aftershave bottles, beer, wine bottles, jars or drinking vessels
• No food or alcohol can be taken from the camp sites or car parks into the arena (unless you have written permission from the Organisers prior to attending)
• No blow up or large seating items are allowed in the arena

38. Alcohol in Campsites: Alcohol brought to the festival must comply with the event regulations which are:

• You are not permitted to bring alcohol into any part of the festival arena,
• You are allowed to bring the following amount in to the campsite if you have valid entry tickets, aged 18 or over and have valid ID:
• Either 1 crate of beer / lager / cider or 1 litre of wine or 12 cans of pre-mixed spirit and mixer per person
• No glass is allowed; please ensure you have decanted any glass bottles prior to arriving
• No straight spirits

39. Lost property: The Organiser nor the Venue can be held responsible if Your personal property is lost or damaged while at the Event. Lost property will be collected during the event and then taken to the Organiser’s offices. Any items unclaimed 2 months after the end of the Event, will be destroyed.

40. You agree that the Organiser, its servants or agents will not be liable for any loss, injury or damage to any person (including Yourself) or property however caused (including by the Organiser or its servants or agents):

• In any circumstances where there is no breach of a legal duty of care owed by the Organiser or any of its servants or agents.
• In circumstances where such loss or damage is not a reasonably foreseeable result of any such breach (save for death or personal injury as a result of a breach of a legal duty of care owed by the Organiser, its servants or agents).
• To the extent that any increase in any loss or damage results from the breach by You of any of these Terms and Conditions.

41. The Organiser shall not be liable for the acts or omissions of the operators of the Venues, for any personal injury suffered at a Venue (unless due to the act or omissions of the Organiser) or any loss, theft or damage to Your property at a Venue (unless due to the act or omissions of the Organiser).

42. Photography & Videography: By attending the Event, You give Your express consent to Your actual or simulated likeness being included within any film, photograph, audio and/or audiovisual recording to be exploited in any and all media for any purpose at any time throughout the world, the copyright to which shall be owned by the Organiser or its contractors without payment or compensation. If You attend an Event with Your child aged under 18 years You give the foregoing Your express consent on their behalf. This includes filming by the police or security staff that may be carried out for the security of customers.

43. Photography & Videography: Due to legal artist performance rights and royalty obligations, You cannot bring any video or audio recording equipment or any camera which is over 35mm or with a detachable lens into the Venue. You will not be allowed to enter the Venue if You bring equipment that, at the discretion of Event security, infringes on these rules.

44. You shall not be permitted to bring into the Venue or display or distribute (whether for free or not) at the Event any sponsorship, promotional or marketing materials.

45. Marketing: The Organiser will not use or disclose Your personal information other than as set out in these terms and conditions without Your prior consent. You will be given the opportunity to subscribe to marketing communications when You place Your order and You can unsubscribe at any time from any marketing email communications You receive from the Organiser by following the unsubscribe link.

46. Marketing: To the extent permitted by law, personal information provided by You to the Organiser will be used for all purposes reasonably connected with the operations of the Event and the Organiser including (but not limited to): providing You with details directly relating to Your booking, supplying You with the goods that You request; conducting market research and establishing customer profiles; and transferring or disclosing the information provided to the Organiser’s professional advisors and such other parties as it considers necessary in the administration of its business.

47. Accessibility: The Organiser takes the needs of disabled people and who have other access requirements very seriously and actively encourages people of all abilities to attend the Event. Please contact the Organiser’s Accessibility Team prior to the Event regarding Your access requirements. If you have not done so, the Organiser cannot guarantee that it will be able to cater to Your needs.

48. Accessibility: The Organiser will release an accessibility form prior to the festival, customers with access needs must fill in this form to gain access to facilities including Essential Companion Tickets and entry to the Access Campsite. Please note, the Access Campsite has a limited capacity and allocated on a first come first serve basis.

49. Accessibility – Essential Companion Tickets: You must provide the Organiser’s Accessibility Team with the following documentation to ensure that you are eligible for the Essential Companion Ticket and facilities we offer and that this is not being abused. All documentation must be in the name of the Access ticket holder. Documents provided to support your PA application must contain the Access Customer’s full name and must be dated within the past 18 months. By applying for an Essential Companion Ticket, you are confirming that the Access ticket holder is unable to attend the event without the support of an Essential Companion. Accepted supporting documents are:

• Disability Living Allowance (DLA)
• Personal Independence Payment (PIP) or Carers Allowance documentation
• Evidence of registered severely sight impaired
• The Access Card
• CredAbility Access Card (with +1 icon)
• Copy of Attendance Allowance letter
• Recognised Assistance Dog ID card
• Any other relevant documentation

Updated November 2025